Lesson Overview 

This ESL B2 lesson plan on customer service begins with a fun warm-up where learners are tasked to discuss logos and customer service experiences.. Next, there is a questionnaire activity which encourages students to understand the importance of customer service at their own company.

Afterwards, this ESL B2 lesson plan on customer service then teaches students key adjectives by exploring synonyms and antonyms related to customer service through engaging, innovative tasks. The adjectives are incorporated into the following task through the lesson plan. 

Next, learners are asked to watch a video which studies important skills related to customer service. Key words and phrases needed in customer service are introduced then students are asked to practise using the language through two engaging, fun role play exercises. The lesson culminates with two awesome speaking activities related to the topic of the class. Your students will love this lesson plan! Exercises:

1. What’s the logo?
2. Questionnaire. 
3. Synonyms and antonyms. 
4. Video analysis.
5. Customer service language. 
6. Role plays.
7. Quotes. 
8. General questions. 

Homework

There is an excellent homework task to supplement this awesome ESL B2 lesson plan on customer service. Students are presented with an excellent article before being asked to write answers to challenging questions. There is also further super detailed collocations task. Exercises:

1. Article. 
2. Article writing task. 
3. Collocations practice.